| Position Profile | |
| Job Title: | Account Executive |
| Group: | Sales |
Effective Date: |
3/01/09 |
Organizational Structure |
|
| Reports To: | Sales Manager |
Scope
The Account Executive will be a contributing member to the sales team and will generate revenue in excess of his/her monthly quota.
Primary Responsibilities
- Meet or exceed the $3,000/month quota and promote the goodwill of the company
- Generate new business from a combination of networking and cold-calling new customers plus up-selling services to his/her existing customer base.
- Analyzing CSRs and customer bills as well as speaking with phone and/or data vendors to develop proposals
- Write and submit clean orders, track your orders to ensure they do not go astray
- Review the 1st bill with new customers
- Maintain account as long as it remains with us – this includes change orders and calls / site visits to assist customer service when needed.
- ttend trade shows (when applicable) and trainings when they are offered
Position Statistics
- Meeting / exceeding individual monthly sales quota - $3,000/month
- Completeness and correctness of orders
Experience Requirements
- BA or BS required
- 3+ years outside sales experience (telecom preferred)
- Consistently meets/ exceeds quotas
- Knows SLO / Monterey / Santa Barbara county businesses and already has contacts
- Solid networking experience with chamber events, trade shows, etc
- Excellent communication and written skills
- Application / solutions-selling oriented
- Strong appointment setting and cold calling skills
- Customer focused – able to build and maintain strong relationships with customers
- Able to work in an entrepreneurial, chaotic, and fun environment
- Able to produce in a home office environment
- Competent with Excel and other typical business computer programs
- Knowledgeable of telephony and data terminology including LAN, WAN, POTS. Centrex, LATA, etc.
Desired Characteristics
- Outgoing, fun, people-person with a good sense of humor and optimistic attitude
- Professional in appearance and manner
- Self reliant, self-starter with a sense of urgency and the desire to be a top performer
- Detail-oriented and organized
- Wants to earn $100k and more within a few years
- Team player
- Able to prioritize
- Willingness to ask for help when needed
- Not afraid to make mistakes and learn from them
| Position Profile | |
| Job Title: | Sales Support Specialist |
| Group: | Sales |
Effective Date: |
3/01/09 |
Organizational Structure |
|
| Reports To: | Sales Manager |
Scope
The sales support person will assist the sales team with many tasks to allow them to focus on generating new revenue and meeting / exceeding our sales goals.
This person also coordinates office maintenance and is responsible for event planning.
Primary Responsibilities
- Sell smaller prospects who call-in so the outside people can focus on prospecting and selling larger accounts
- Upsell to existing customers as requested by the outside sales people
- Review orders for completeness and correctness then enter them into the order tracking system so they can be worked by provisioning
- Assist top performers (Jeff, Vic, Janice, Robyn, and others who attain $1500+ / month) with orders and proposals to allow them to focus on selling
- Pull CSRs, loop quals, etc as requested
- Gather and compile sales / IAD projections
- Generate weekly sales reports
- Update the service order form
- Take notes at sales meetings and send out to agents not able to attend the meetings
- Responsible for coordinating office maintenance such as scheduling repairs of equipment (copier/faxes, etc), A/C & Heater, plumbing, etc. and oversee/monitor to completion. This includes coordination with landlord where applicable.
- Responsible for company party and event planning; including but not limited to tradeshows, monthly birthdays, holiday parties, and summer picnic (or other activities).
Position Statistics
- Meeting / exceeding individual monthly sales quota
- Team meeting / exceeding monthly sales quota
- Effectiveness and correctness of reports
Experience Requirements
- 2+ years in the telecom industry – preferably as part of a sales team or in customer service
- Personal experience with quotas a plus
Desired Characteristics
- Outgoing, fun, people-person with a good sense of humor and optimistic attitude
- Solid team player
- Customer focused – able to build and maintain strong relationships with customers and our sales people
- Excellent communication and written skills
- Sales skills
- Detail-oriented and organized
- Able to multi-task and prioritize
- Willingness to ask for help when needed
- Not afraid to make mistakes and learn from them.